The current promotion from SugarHouse offers new players a 100% deposit bonus, up to $250. So why is our review for this bonus offer so high? The 1x rollover requirement attached to it is the absolute best in the industry, and the best we have ever seen.
Where SugarHouse separates themselves from the bigger sportsbooks in this industry is with their customer support. They offer player-friendly terms to their promotions, fast response time to support requests, low juice, and a ton of betting options and lines. Where they lag is in technology. The app and website feel dated and the live betting options are somewhat limited.
Details for Current SugarHouse SportsBook Review
SugarHouse and BetRivers offer sports bettors a ton of reasons to call them their primary book. That being said, their market share is not yet on par with just how solid of a sportsbook this is, particularly when you consider SugarHouse and BetRivers are already live in nine US states.
Let's take a look at some of the pros and cons of the current version of the SugarHouse sportsbook website and app.
SugarHouse SportsBook Pros
As we mentioned in the open, there are plenty of reasons to love SugarHouse. Here are four reasons to make SugarHouse your primary sportsbook in New Jersey:
New Player Promotions - While you will never find the highest deposit bonus at SugarHouse, there are reasons to love their promotions. The big one is the player-friendly terms attached to all of their promo codes. This includes an industry-low 1x rollover requirement. You can always find their latest offer on our SugarHouse promo code directory.
Existing Player Promotions - SugarHouse and BetRivers are amongst the few books that offer existing player promotions for every state. These include both odds boost opportunities and reduced juice opportunities. What does this mean for you as a bettor? More winnings. What more could a sportsbook offer than a higher payout for making the same wager on their sportsbook vs a competitor's book?
Customer Support - Customer support is another area that SugarHouse really excels. They offer support by phone, email, and chat. Ticket response times are extremely low, and the support team truly seems like player advocates. This means quick resolutions to all of the common issues that sports bettors face both before and after a bet locks.
Casino and Poker - While bettors may not consider anything beyond the sportsbook, it is worth considering if your book offers a casino and poker app. The SugarHouse casino app is one of the best in the industry. Unlike many of the bigger names in the sports betting industry, SugarHouse's roots are in the casino industry and it shows with the website and app. They offer a massive library of games to choose from, live dealer games, poker, and more.
SugarHouse SportsBook Cons
As obvious as the pros to betting on the SugarHouse sportsbook are, the cons are just as visible. While we think the pros vastly outweigh the cons, it is worth noting what is wrong with the product before opening an account.
Conservative Betting Options - One of the clear areas SugarHouse trails leader FanDuel, DraftKings, and even PointsBet is in variety of lines available. They tend to have fewer player props, future bets, and exotic bets available. If you are a bettor that tends to focus on spread, moneyline, total, and basic player props this will not be an issue for you.
Website and App Design - This is the first issue that jumps out to most sportsbook users. While other companies have gone with modern, clean designs, SugarHouse feels more like a classic casino website and app. This does not make the app more difficult to use but does matter to a lot of today's bettors. Luckily, you can browse the sportsbook, use the bet slip system, and even pull up live betting prior to opening a new account.
No Fantasy Product - Ovbiously this is really getting picky, but it is nice to be able to move between the sportsbook and daily fantasy products on FanDuel and DraftKings. Furthermore, with Yahoo Fantasy expected to move into the sports betting industry this summer, it becomes an even bigger issue for SugarHouse. They could easily add a fantasy product but at this point, it seems unlikely many players would use it unless they somehow found a niche in the market (similar to what Underdog Fantasy has done recently).
What SugarHouse Bettors are Saying
An important thing to consider when comparing sportsbooks are the opinions of their current player pool. We've compiled reviews and ratings for SugarHouse Sportsbook across both the App Store and Play Store. Find the current SugarHouse rating on each platform, as well as an aggregate rating across all reviews, in the table below.
Our team picked through hundreds of SugarHouse reviews to find out what current players think are the best and worst features in the sports betting app. It is worth noting that online reviews tend to swing more negatively than positively by nature, so an aggregate rating of 2.9 would still be considered slightly above average.
App Store Rating
2.6 (379 Reviews)
Play Store Rating
3.8 (128 Reviews)
Industry Low 1x Rollover
Futures Betting Options
As was the case with DraftKings, we feel obligate to clarify this rating is not a reflection of the variety of sports and odds at SugarHouse. Most US sports bettors will find every bet they are looking for on the SugarHouse sportsbook. The issue is once you find that bet and it cashes, you win less money than you would at some competing sportsbooks.
To confirm this we reviewed the odds for 50 different sporting events and compared them with each of our sportsbook partners. SugarHouse's juice was significantly higher across the majority of those bets. Every major US sportsbook offers the same bets and the same bet types, so juice is one of the few ways we can differentiate one book from another.
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