There is plenty to love with the new Caesars sportsbook app. The new layout is extremely user-friendly, the new $1,001 Bet Match promotion is the largest in the industry, and players now get access to the historic Caesars rewards program.
Obviously with a book as well funded and well respected as Caesars, your funds are always safe here. We are yet to find a legitimate complaint as far as any of the cashier services at Caesars are concerned. Funding your account and receiving a payout is seamless and funds are available almost immediately.
While Caesars doesn't offer quite the variety of bets live and in-game as brands like FanDuel and DraftKings, they do offer more than most US sportsbooks. Additionally, the new app features one of the best live betting interfaces in the industry.
Caesars is not the most creative book in the market when it comes to their lines and offerings, but they consistently have action on all major sporting events. They also offer a full lineup of bet types including spread bets, moneyline, parlays, teasers, player props, and futures.
The lines here move fast and are extremely accurate. Caesars, like William hill, is often the first-to-market with lines on NFL, NBA, MLB, and PGA contests. That is generally not the case with college sports, but you will always find lines for every major D1 game.
Shop today's lines to see just how the odds and juice at Caesars stack up to competing sportsbooks. We think you will find they have their share of industry best lines and low juice.
As you might expect from a book with a handle as large as Caesars' the website and app are both very well executed. The book is easy to navigate and use, and the live betting feature works flawlessly. As with any sportsbook, there have been downtime issues in the past, but these tend to be far rarer with Caesars than most of their competitors.
The user experience on the app is phenomenal. The book is well laid out, it is easy to find the bet you are looking for, and the overall feature list is amongst the top in the industry. Both player props and live betting, which are notorious for UX issues with other books, are extremely well executed. It is hard to find any negatives with the technology powering the Caesars sportsbook.
Player promotions at Caesars SportsBook are fairly average. They are currently running a $5,000 risk-free bet offer to celebrate the William Hill rebrand and launch of the new app. If Caesars follow in William Hill's footsteps they will likely never offer the massive deposit bonus you see at sportsbooks like PointsBet. That being said, their promotions do come with player-friendly terms and conditions. For example, the current new player promotion has only a 1x rollover requirement.
The one area that Caesars lags behind competitors PointsBet and BetMGM is existing player promotions. They rarely if ever, offer promotions that existing customers get access to. In the case of PointsBet these offers include both reload bonuses and reduced juice opportunities.
It appears that Caesars believes their product is strong enough to not need these sort of offers, and that may very well be the case. If you offer a product that customers prefer to use, it is easy to make the argument that they will remain active simply because it is their preferred and primary place to bet.
There are two factors we considered when rating Caesars' customer support. The first is support options and reliability. In this case, Caesars offers support through chat, email, and over the phone. Along with Unibet, Caesars is one of only two US sportsbooks to offer phone support to sportsbook users. Most books elect to simply offer chat support.
The second major factor here is overall customer satisfaction. The Caesars sports betting app has received rave reviews since launching in August of 2021. Oftentimes, a service app like a sportsbook with as many downloads as Caesars got in the first few days following their launch will get a ton of negative reviews, simply because that is the nature of online reviews.
However, this is not the case here. With over 5,000 reviews, Caesars app maintains an overall user review of 4.8 (out of 5). This makes it one of the highest-rated sports betting apps available in the US. There are clearly a lot of happy users out there.